Jun 23, 2018  If you can’t get the Apple TV Remote app or the Apple TV Remote in Control Center working, try the following tips. Please check to see if the Apple TV App is working after each step. Make sure that your Apple TV and and your iOS device are on the same Wi-Fi network. Restart your device. Close the app and then re-open and try again.

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With the latest version of iOS and iPadOS, the Apple TV Remote is automatically added to Control Center — so you can quickly navigate and control your Apple TV or AirPlay 2-compatible smart TV right from the Lock screen on your device.

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If you lost or don’t have the remote that came with your Apple TV, learn what to do.

Set up the Apple TV Remote in Control Center

If you’ve set up your iPhone, iPad, or iPod touch to control your Apple TV, then the Apple TV Remote is automatically added to Control Center when you update to the latest version of iOS or iPadOS.

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If you haven’t set up your iPhone, iPad, or iPod touch to control your Apple TV or have an earlier version of iOS or iPadOS, you can manually add the Apple TV Remote to Control Center. Just go to Settings > Control Center > Customize Controls and tap next to Apple TV Remote.

To use the Apple TV Remote with an AirPlay 2-compatible smart TV, add your smart TV to the Home app and assign it to a room.

Then set up the Apple TV Remote in Control Center:

  1. Open Control Center:
    • On iPhone X or later or iPad with the latest version of iOS or iPadOS: Swipe down from the upper-right corner of the screen.
    • On iPhone 8 or earlier or iOS 11 or earlier: Swipe up from the bottom edge of any screen.
  2. Tap the Apple TV Remote.
  3. Tap your Apple TV or smart TV from the list.
  4. If you have an Apple TV 4K or HD, enter the four-digit passcode that appears on your TV screen into your iPhone, iPad, or iPod touch. If you have an Apple TV (3rd generation), enter the four-digit passcode that appears on your iPhone, iPad, or iPod touch into your Apple TV. Go to Settings > General > Remotes and select the name of your device to enter the passcode.

The Apple TV Remote in Control Center works only with Apple TV 4K, Apple TV HD, Apple TV (3rd generation), and AirPlay 2-compatible smart TVs.

Get help

If you can't set up the Apple TV Remote in Control Center*,try these steps:

  1. Check that your iPhone, iPad, or iPod touch is on the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV. On your iOS device, go to Settings > Wi-Fi. On your Apple TV, go to Settings > Network.
  2. Make sure that your iPhone, iPad, or iPod touch is updated to the latest version of iOS or iPadOS, and your Apple TV is updated to the latest version of tvOS.
  3. Restart your Apple TV or AirPlay 2-compatible smart TV. Also try restarting your iPhone, iPad, or iPod touch.
  4. If you lost or don’t have the remote that came with your Apple TV, unplug your Apple TV, then plug it back in.
  5. If you still can't set up the Apple TV Remote, contact Apple Support.

*To use the Apple TV Remote in Control Center, you need an Apple TV 4K, Apple TV HD, Apple TV (3rd generation), or AirPlay 2-compatible smart TV.

Apple TV remote lets your control your Apple TV with your iOS device, iPhone, iPad or iPod touch. All you need to do is set up the Apple TV Remote app.

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One problem I experience a lot is that I do not see my Apple TV. And one other issue I experience often is that my Apple TV looks offline, even though Apple TV is turned on. This short article explains what you can do if your Apple TV Remote app is not working.

Connecting your iOS device to your Apple TV with the Apple TV Remote app is a very simple process. Sometimes you may experience various issues. Furthermore, to be honest, Apple’s Remote App is buggy. From my experience, it is not always working as expected.

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See also: ‘This content can’t be played on this Apple TV’ Error Fix

If you can’t get the Apple TV Remote app or the Apple TV Remote in Control Center working, try the following tips. Please check to see if the Apple TV App is working after each step.

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  1. Make sure that your Apple TV and and your iOS device are on the same Wi-Fi network.
  2. Restart your device.
  3. Close the app and then re-open and try again. To do this, double press the Home button (if your device has a Home Button), if your device does not have a Home Button, e.g., iPhone X; swipe up and pause, then find the Apple TV Remote app, and swipe it up. Now relaunch the app.
  4. Restart your Apple TV. You can do so by going to Settings > System > Restart (assuming that you have your remote). If you do not have your TV remote and since the Apple TV Remote app is not working, you can simply unplug your Apple TV from the power outlet; wait a few seconds, then plug back in.
  5. Make sure that your iOS device has the latest version of the iOS software. You can update your device by going to Settings > General > Software Update. This is important because updated software fixes a lot of issues and bugs.
  6. On your Apple TV, using its remote, Go to Settings > General > Remotes and select the Remote and unpair it. Then pair it again.
  7. There may be a problem with your connection. Restart your Wi-Fi router. You can do that by unplugging it from the power outlet and wait at least ten seconds and plug back in.
  8. On your iOS device, turn on Airplane Mode, wait a few seconds and turn it off.

Tips above should fix if your Apple TV Remote app can’t connect to Apple TV. However if you are still having issues, contact Apple.

See also: An Error Occurred Loading This Content. Try Again Later